We have our own QC to test and ensure all of our products 100% passed before shipment, but sometimes the problem caused by the incorrect installation or by the shipment on trip, so we supply 1 year warranty for all of our products (dated from the sign date on the package by the receiver), exactly 365 days from the received date.
1. This warranty does not cover the result from: accidents, unauthorized tamper or attempts to modify, use of third party accessories, direct or consequential damages.
2. We will not respond for any damage due to incorrect installation, Please do must read the user manual of the item carefully before installation and use; and invite an authorized technician to deal with the installation.
3.We don't respond for any custom duty or any external cost by the custom, our price is not included any tax, so the customer need to pay any custom tax or any other additional cost in the custom if needed in the customer's custom.
1. We usually offer technical support to our customers as after-sale service. When there is any problems feedback, we will follow the problem and help our customers to solve it.
2. If the customers have his own technician who know to test and repair the unit with spare parts, we can supply the spare part which needed as support. The customers can buy extra spare parts from us at the material cost. And we can ship out the spare part to the customer with the next new order together. If the customer didn't have new order but need the spare parts alone, the customer need to pay the shipping cost for the spare parts.
3.If the customer cannot fix the problem by his own technician, the customer can send back the defective unit by EMS to us(Please shipped back by EMS--Post Office only to Avoid the custom tax and problem) in the warranty for repair or replacement, we will repair it free of charge or replace a new one if cannot be fixed, and then we will send back the package to the buyer by TNT/DHL/UPS/FEDEX/EMS, while the shipping cost is prepaid at our side. In this way, the buyer only needs to pay for the shipping of sending back the unit to China.
What the customer need to pay:
1. Custom duty and any cost by the custom in the customer's country.
2. Spare part material cost.
3. Shipping for the spare parts if the customer hasn’t new order to ship the spare part together but the customer needs the spare part alone.
4. The shipping for the defective units returned to China if the customer needs to send it back to China for test and repair.
What we will pay:
1. The repair cost of the defective units returned to China (no matter how much it is), we will charge it for the customer if the customer send it back for repair.
2. The shipping for the returned unit back to the customers from China (no matter how much it will be), we charge it for our customer who need to send it back for test and repair.
3. The custom tax and duty if the customer send back the units to China for repair, but please inform us and follow our return method before return the defective unit, we just respond for the units which returned to us after confirm and follow our method. If the customer send back the unit without advance notice, we will ignore it without notice, the customer will be responsible for any tax or charge and problem if cause by the returned package.