We pledge that we will not let the customer suffer from "zero return", we will provide the customer "refunds money guarantee “in the following situation:
If the customer cannot receive the goods 30 days later after we send out the package, as long as the customer can provide the evidence or proof to prove that the package was lost, damaged or confiscate by the customs, no matter which side's responsibility is, we pledged that we will give the refunds money back to the customer or deliver goods again free in charge to the customer. We won't let the customer undertake any responsibility for the lost, no matter it is caused by any reasons which do not include the reason causes by the customer.
What we don't refund:
1. We don't refund the shipping we had prepaid to the cargo when we ship out the package.
2. We don't refund Custom duty and any cost by the custom in the customer's country.
Note: Our Refund Guarantee applies for our online orders in www.cardvd-player.net only, and not for the wholesale and any orders offline. We cannot accept Negotiation of the price or terms online, the refund guarantee will be invalid if any one negotiates with us.